Delivery
When can I have it?
You’ve seen it, you liked it, you’ve paid for it…so you want to have it!
I understand this.
I keep what I need to make most of the designs in stock so that I can supply you within a couple of days. Some of the gold rings may take a little longer as I don’t stock all the shanks and stones at all times.
Christmas
Towards Christmas I tend to be very busy but you should still be okay to order right up to the 22nd of December if you’re in the UK. If you want to make sure that I can get the jewellery to you in time then then call me on 01275 390357 or email me and I’ll let you know when you can have it.
If you need it for a birthday or a special event then please tell me in the Special Requests box of the shopping cart when you order and if, for some reason, I can’t meet the deadline I will let you know straight away.
Outside the UK
If you are outside the UK then I will still ship within a couple of days but, apart from the Insured service to the USA, I can’t guarantee delivery times so bear this in mind when ordering and leave a little extra time if you can.
Click here for full details on shipping zones and rates.
Packaging?
When I was in Winchester, my workshop was next to a Cardboard Engineering firm and, with them, I developed a range of stylish boxes in matt-laminated cardboard with little triangular nickel silver triggers which lock the draw into the box.
The ring box is based on a cute prism shaped matchbox that I found in a hotel in Hampshire. The ring is slipped onto a rolled up satin foam pad within the box.
They seem to go down well with my clients although, apparently, they are a nightmare to gift-wrap!
Returns
What if I don’t like it?
You can return anything for any reason as long as it’s within 31 days and it’s sent back in it’s original condition. Each piece is sent out with a guarantee and returns form with all the details of how to return it.
What if it doesn’t fit?
All rings are sent out with a ring sizer. If the ring doesn’t fit then you get one sizing for free. I can generally turn it around within a couple of days.
The same goes for bangles and bracelets: If it’s a bangle then you can either measure one that you have that does fit twist up a length of wire that will just pass over your hand. For bracelets you can supply a length that will fit you well.